RESERVATION POLICIES

Purchasing Tickets

Advance reservations, including meal selections, are required for all dining trains and are strongly encouraged for our scenic/excursion trains.

Changing a Reservation

Please contact us at 888-797-7245 (option 3) or info@capetrain.com should you need to alter or cancel your reservation.

Cancellation Policy

Reservations cancelled at least 48 hours in advance are eligible for a refund or may reschedule without penalty. Passengers cancelling within the 48 hour period may reschedule their ride or will receive a gift card that can be used on any excursion, dining, or Polar Express train ride. Dining train cancellations within the 48 hour period will incur a penalty equivalent to the cost of the meal.

Discounts

We are happy to extend a 10% discount to first responders, active military members & veterans, and seniors (60+) on our Excursion trains. The discount will be applied to the entire party. You may book online and we can issue a retroactive discount (i.e. refund the 10% to the card on file), or book by calling us at 888-797-7245 and choosing option 3. Unfortunately, we do not offer these discounts on our dining trains at this time.

If you have any questions, please do not hesitate to email us at info@capetrain.com or by calling (888) 797-RAIL.

We appreciate your business!